Straight answers.

Start with the work, not the technology, and measure the gain on one process before you expand.

1. List the tasks your office team repeats every week that involve waiting on someone, copying information from one place to another, or checking the same thing twice.
2. Go for the biggest time-waster first. It is where the gain is obvious and easiest to measure.
3. Decide which decisions must stay with a person, and who that is.
4. Build the workflow inside the tools you already use, run it on real jobs, then hand it to the person who will own it.

No. Most of what we build sits on top of the email, spreadsheets, CRM and document tools a business already has. What you need is someone in your team who owns the process, and a partner to build and test the workflow carefully. If you do have an IT function, we work alongside it.

A conversation on Google Meet, about an hour. We talk about where work is sticking. There is no charge.

A focused first workflow usually takes a few weeks from the initial conversation to hand-over. The build is scoped and priced before any work starts. Larger builds and programmes are scoped individually.

No. We remove repetitive steps so capable people have more capacity. Judgement, relationships and responsibility stay with people, and we will not sell you a plan built on cutting them.

Give every AI-assisted process clear review points, a named owner, and limits on what it may do without a person checking. Keep it inside your existing controls, log what it does, and test it on real cases before it touches a customer or a payment. This is how we run our own system, and its review gates have stopped our own features going live before they were right.

We work inside the tools you already use wherever we can. We only ask for access to what a workflow needs, agree it with you before starting, and you can revoke it at any time. Specific data terms are set out in the statement of work.

The AI Readiness Scorecard is free, and so is a first one-hour consultation with James and the AI Report that follows it. A research brief is £500, scoping and a statement of work £1,500 to £3,000 (taken off the final invoice if a build or programme follows), and implementation starts at £5,000. All prices exclude VAT.

Optional research brief (£500). Scoping and statement of work (£1,500 to £3,000). Then a build project (£5,000 to £30,000), with ongoing support from £500 a month if you want it. All prices exclude VAT.

Not yet. Lawton is a new business and we will not publish results we have not measured. Client case studies will appear as engagements complete, with the figures measured before and after.

Our website assistant, built on the same approach we use for clients. Ask it anything about how we operate, or describe where work is sticking and it will size it up and offer a first call with James.